1. 7-Day Money Back Guarantee
We’re confident that you’ll love your new Wrist Rest. However, if upon unboxing you find that it doesn’t meet your expectations, please email us immediately at customercare@sushret.net. You have 7 days from the delivery date to notify us of your decision to cancel your order, and your return package must be postmarked within these 7 days.
To qualify for a refund, your item must be unused and in the same condition as when you received it. In the case of a returned damaged item, we will charge fees based on the actual damage.
2. Return Shipping Costs
Please note that you are responsible for the return shipping fees.
If a package is returned because it was unclaimed, the recipient refused to pay customs charges, or due to incorrect shipping information provided by the customer, shipping costs will not be refunded unless you have contacted us in advance.
3. Exchange Policy
We do not offer direct exchanges. If you would like to choose a different product, please contact us at customercare@sushret.net for further instructions.
4. Refund Process
Once we receive and inspect your returned item, please allow a few weeks for the refund to be processed and reflected on your original payment method, depending on the payment method used.
5. Damaged Product
In the unlikely event that you receive a defective product, please email us at customercare@sushret.net within 7 working days of the delivery date, including clear images documenting the defect. We will assess each case individually and replace the flawed part if warranted.
Note: Shipping times for replaced products may vary based on your location.
6. Return/Exchange Process
Please contact our customer care support team to inform us of the reason for your return or exchange. Upon confirming your return or exchange, you will receive further instructions regarding the process.
7. Additional Questions
If you have any other questions or need further assistance, please contact us at customercare@sushret.net.
