Last updated: 2023/08/10
Thank you for accessing Sushret’s website (“Site”) or mobile application(s) (“Application”). We value your privacy and are committed to protecting your personal information. By using our services, you agree to the practices described in this Privacy Policy.
Table of Contents
1. Information We Collect
We collect various types of information to provide our products and services, enhance user experience, and comply with legal obligations. The categories include:
- Identifiers: Name, phone number, email address, credit card information, etc.
- Online Identifiers: IP address, device model, unique device identifiers, Internet URL, etc.
- Customer Account Details/Commercial Information: Information regarding products or services you have purchased or considered purchasing.
- Geolocation Data: Device location, shipping and billing addresses, city, country, etc.
- Demographic Information: Age, gender, and other protected classifications.
- Other Personal Information: Any other information that may identify or be linked to you.
2. Why We Collect Your Information
Our primary goals for collecting information include:
- Quick retrieval of previously provided data
- Facilitating efficient search for products and services
- Customizing content and recommendations for you
- Notifying you of updates, promotions, and new offerings
Registration and Ordering: When registering or placing an order, you provide personal details (e.g., name, gender, addresses, phone, email, credit card number, country of residence) that help us process orders and communicate effectively.
Email Addresses: Collected for promotional notices, product updates, newsletters, and contest notifications. Your email remains confidential except when required for public contest announcements.
Log Files: Our system logs data such as IP addresses, service provider information, and time stamps for system administration, order verification, and troubleshooting.
Product Reviews: When submitting reviews, your email and location are collected. The email is kept private while your location may be displayed.
3. Cookies and Other Technologies
We use cookies and web beacons to improve your experience on our Site/Application:
- Cookies: Enhance navigation, track usage, recognize returning users, and record browsing activity. Note: Cookies do not access confidential data on your device.
- Web Beacons: Assist in delivering cookies and tracking page views. Third-party advertisers may also use these technologies; however, data collected by them is not linked to your personal details.
4. How We Use Your Personal Information
We use your personal information for:
- Internal Operations: Order processing, customer service, system improvements, and marketing efforts.
- Communication: Sending order confirmations, service updates, and promotional emails (with an option to opt-out from marketing messages).
5. Sharing Your Personal Information
We do not sell or rent your personal information. We may disclose your data only under specific circumstances:
- Third-Party Service Providers: For fulfilling orders and processing payments (e.g., DHL, UPS, credit card processors), shared solely for service provision.
- Legal Requirements: Disclosure may be required by law, subpoena, court order, or to prevent fraud.
- Merger or Sale of Assets: In the event of a merger, acquisition, or asset sale, your information may be transferred under the terms of this policy.
- Non-Personally Identifiable Information: Aggregate data (e.g., visitor statistics, order sizes) may be shared with third parties.
6. Data Security
We employ physical, electronic, and administrative safeguards to protect your personal information:
- Secure Sockets Layer (SSL) encryption for all financial transactions
- Restricted access to personal data by authorized personnel only
- Partnership with third-party providers that adhere to robust security standards
Please note that while we strive for maximum security, no system is completely immune to risks.
7. Your Privacy Choices
You have the following rights regarding your personal data:
- Access, correct, or update your personal information
- Opt out of receiving promotional emails
- Disable your account to prevent future purchases
- Request account closure and deletion of personal data
To exercise these rights, please log in to your account and submit a request via our Customer Service portal or email us at customercare@sushret.net.
8. Account Closure
If you wish to permanently close your Sushret account, please note:
- Account closure will result in loss of access to all associated data (e.g., order history, wishlist, coupons, etc.).
- Our customer service team will contact you within 48 hours to verify your request; please respond within 5 days.
- Generally, account closure is completed within 30 working days, assuming no pending orders or after-sales issues.
- Once closed, the account cannot be restored. You will need to create a new account if you wish to use our services again.
We encourage you to contact us before proceeding with account closure so we can address any concerns.
9. Email Marketing
With your consent, we send marketing emails about our latest products, promotions, and updates. If you have purchased from us and have not unsubscribed, you may continue receiving these communications.
To opt out, click the "Unsubscribe" link in any marketing email or contact us. Please note that opting out of marketing emails will not affect essential service communications.
10. Children’s Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If you are under 13, please refrain from submitting personal information. If you believe we have inadvertently collected data from a child, contact us immediately.
11. Offline Information Collection
This Privacy Policy primarily governs online data collection via our Site/Application. Offline data (e.g., phone calls) is handled with similar care and protected using secure methods such as SSL encryption.
12. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on our Site/Application, so please review the policy from time to time. For any questions regarding privacy practices, feel free to contact us.
13. Contact Us
If you have any questions or comments about this Privacy Policy or need to update, correct, or delete your information, please contact us:
Email: customercare@sushret.net
