01: Shipping Origin
All orders are shipped from our local warehouses. For U.S. orders, we utilize domestic fulfillment centers to ensure faster delivery times.
02: Shipping Destinations
We currently offer shipping to the following countries:
- Japan
- Belgium
- Canada
- Spain
- France
- Poland
- United States
- United Kingdom
- Netherlands
- Italy
- Sweden
- Germany
If your country is not listed, please contact us at customercare@sushret.net to check if we can arrange a delivery to your location.
03: Shipping Rates & Delivery Times
United States & Canada & Japan
- Standard Shipping: 3 to 7 business days – Free standard shipping on orders of 2 or more items across the 48 contiguous United States, Washington, D.C., and select European countries. A low $5 shipping fee applies to orders of 1 item.
- Express Shipping: 1 to 3 business days – Available at a flat rate of $8 for the first item per order, with an additional charge of $2 for each extra item.
Other Destinations
Shipping rates and delivery times vary depending on the country. The available shipping methods and estimated costs will be displayed during checkout.
04: Order Processing Time
Orders are typically processed within 24 to 48 hours (excluding weekends and holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details.
05: Customs, Duties & Taxes
- For international orders, customs duties and taxes may be charged upon arrival, depending on the destination country’s regulations.
- Customers are responsible for any customs fees or import taxes imposed by their local authorities.
- Orders refused due to uncleared customs duties will not be treated as a return. Refunds will be processed at our Customer Service agents' discretion, excluding shipping costs and potential restocking fees.
06: Shipping Restrictions
- We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.
- If an item is deemed undeliverable due to an incorrect shipping address provided by the customer, additional reshipping fees may apply.
- In the event of extreme weather conditions or unforeseen delays, shipping times may be extended.
07: Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package in real time.
08: Lost or Stolen Packages
- If your package is marked as delivered but you have not received it, please check with neighbors, building management, or your local post office.
- If you still cannot locate the package, contact us at customercare@sushret.net within 7 days of the marked delivery date for assistance.
- We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
09: Need Help?
If you have any questions or need further assistance regarding your shipment, feel free to reach out to our support team at customercare@sushret.net.
